Sunday, April 24, 2016
6.1
What do you now about cancer disease?
Definition: is a group of diseases involving abnormal cell
growth with the potential to invade spread to other parts of the body.
History:
Cancer is the second leading
cause of death in the world after cardiovascular diseases. Half of men and one
third of women in the United States will develop cancer during their lifetimes.
Today, millions of cancer people extend their life due to early identification
and treatment. Cancer is not a new disease and has afflicted people throughout
the world. The word cancer came from a Greek words karkinos to describe
carcinoma tumors by a physician Hippocrates (460–370 B.C), but he was not the
first to discover this disease. Some of the earliest evidence of human bone cancer
was found in mummies in ancient Egypt and in ancient manuscripts dates about
1600 B.C. The world’s oldest recorded case of breast cancer hails from ancient
Egypt in 1500 BC and it was recorded that there was no treatment for the
cancer, only palliative treatment. According to inscriptions, surface tumors
were surgically removed in a similar manner as they are removed today.
There are many types of cancer like?
Types: Carcinoma – Sarcoma – leukemia – lymphoma – multiple
myeloma.
Effects of cancer:
Very high temperatures – lack appetite of food - low weight
very quickly – pain in the throat - dry cough, strong cough - chest pain - the
inability to breathe comfortably - suffering a lot of sweating - permanent
feeling very tired and fatigue –
For every disease medicine
Solutions: If someone you work with is being treated for
cancer, you may want to learn more about what they’re going through. Surgery,
chemotherapy, and radiation are the most common types of cancer treatment.
Eating a healthy and
balanced diet – stopping smoking completely – consuming less alcohol – drugs
for prevention of cancer.
UAE + personal elements:
Although suffering from cancer
rate in the United Arab Emirates reassuringly when comparing by other
countries, where one of the least well-exposed to the disease in the region,
there are continuing concerns about increased incidence of the disease, and the
statistics issued by the Dubai Health Authority pointed to an increase number
of women with breast cancer in the UAE by 20% during the previous six years.
Therefore, the UAE is making great efforts in order to cope with the disease
and reduce its spread, and at the same time working to employ all available
means and to provide all possible expertise to treat the injured and to mitigate
them and their families. The state has established a specialized hospitals and
medical centers, and has adopted a number of initiatives, and held a number of
relevant conferences in this regard, it was highlighted by «Dubai International
Conference» which was held in December 2014, which is where he unveiled a
beneficial role for vaccines against cancer of the uterus, as well as the
availability of safe treatments and effective for the treatment of cancer.
Conclusion:
In conclusion, I really believe that people can avoided and
treat from cancer disease for the following solution.
References: http://www.freemalaysiatoday.com/
Tuesday, March 22, 2016
5.E- Job add description
It is confidential company in Alain.They want employees in customer service. Also, they want to be a customer focused. Then, they prefer to work as a team player and sharing with team and team leader. Although, they want to prepare reports like daily productivity and to now speak Arabic and English. Next, answering customer queries and to have 1-2 years' work experience. Finally, the salary it will be from twelve to sixteen thousand each month.
5D
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25
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How do you handle criticism?
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You should not get mad.
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24
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What about last company?
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It was a good experience.
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23
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Do you have any questions for me?
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Do you have a shifts or regular?
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22
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Why you think you will be successful at this
job?
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I'm a competitive person.
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21
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How do you see yourself after five years
from now?
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I think I will be an important role in this
company.
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20
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What do you look for in a manager of bus?
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Someone that I could learn new staff from.
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19
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Will you put the interests of the
organization?
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yes
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18
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What motivates you to do your best while
working?
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Serve my country and family.
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17
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Money or work?
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both
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16
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How you compensate for lack of experience
this is the question?
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I'm hard worker.
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15
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What irritates you about coworkers every
workplace?
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I don’t like to see anyone lazy and arrogant.
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14
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Follow or leaders?
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Follow ,
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13
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Are you a team player?
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Yes.
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12
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How long would you work for us?
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Five to ten years.
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11
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What do coworkers say about me?
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It depends on coworkers.
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10
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Why should have been unemployed for us?
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I have family issue, I had accident.
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9
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Why should we hire you?
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I like challenge.
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8
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What are your strengths?
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I'm a team worker.
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7
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Why did you leave your last job?
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I want to change obtain many experience.
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6
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What are your weakness?
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I don’t like routine.
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5
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Tell me about yourself?
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My name Mohammed mansoor, I'm 24 years old
live in Abu Dhabi and media student.
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4
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Tell me about your dream job?
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Somewhere can improve myself and something
can help and provide for my family.
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3
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Describe your management style?
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Respect coworkers.
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2
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What is your philosophy towards work?
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Working is a way of living.
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1
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Do you consider yourself successful?
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Yes, I'm successful person because so far I have
achieve some of my goals.
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Question How
to Answer
5.C J+J
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John
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Jane
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Suggestions on how to improve.
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He come late and he couldn’t find the place.
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She didn’t research a company.
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Show up on time.
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He didn’t maintain a positive attitude.
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She didn’t research the position she applied.
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Research the company.
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He didn’t appear in a professional way.
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She didn’t bring real example of her past work.
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Have questions about the position.
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He didn’t sit strait.
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She didn’t maintain eye contact.
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Know your resume.
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He requested en official vacation during the interview.
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She didn’t know what is in her resume.
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Be honest.
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He didn’t bring a copy of his resume.
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Be patient and send a thank you note.
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5.B Job add
Customer Service
Confidential Company
MAIN RESPONSIBILITIES / ACCOUNTABILITIE:
What can you expect on a daily basis?
You will be reporting the client in Al Ain Team leader but as a customer
service representative
You will be customer focused
• Answering customer queries (using telephone, email and chat), providing
accurate information to the end customers using a central database of
information
• Handle customers’ cases in accordance with the case management processes
defined
• The service provided is to the standard our customers would expect as defined
within the Service Level agreements
• Ensure you adhere to the schedule of work agreed to ensure our customers are
not disappointed
Show a Willingness to learn
• Show willingness to learn and commitment to your future, including working
through areas of improvement that may result in improved service delivered to
customers
• Seek to be the most informed agent in the call center by ensuring you are
compliantly with any client / process / product updates.
.
Be a Team Player
• Share the day's performance with the Team leader sharing best practice and
seeking feedback to ensure high customer satisfaction rating as per the
feedback taken by various agencies/ authorities.
• Address any problems/ grievances with the Team Leader that may have a bearing
on productivity or efficiency.
Occasionally as developing you we may also ask you to
• Mentor the team members by floor walking
• Prepare reports like daily productivity, leave report, etc
• Adherence to norms specified by COPC certification and ISO 27001
specifications (as applicable to the process).
• Provide inputs through forums to improve work procedures that can enhance
overall team performance
• Be a part of fun committee to organize events and fun activities for the
team
Ensure compliance to all Serco’s policy and procedures
QUALIFICATION (Education):
Graduate from a recognized Institute or University in any discipline OR Diploma
Holder
High School graduates
DESIRED YEARS OF EXPERIENCE:
1-2 years work experience (Preferred customer services experience wherever
applicable)
SKILLS / ABILITIES
English/Arabic Language - Verbal & Written
Must not have lisp, nasal voice, hoarseness or gruffness in the voice or
regional accent
Probing Skills
Asking close and open ended questions
Basic computer skills
Appropriate typing speed: (Arabic ~15 wpm, English ~25 wpm
Telephone Etiquette
Basic Do’s and Don’ts of telephonic conversation
Quality & Improvement Focus
COMPETENCIES CRITICAL FOR THE ROLE (BEHAVIORAL):
Customer Focus : Concerned to provide a prompt and efficient service to
customers; goes out of the way to ensure that individual customer needs are
met.
Resilience : Maintains effective work behavior in the face of pressure and
setbacks. Successfully adapts to changing demands and conditions.
Communication : Speaks clearly and fluently and writes in a clear and concise
manner. Uses appropriate style and language for communication.
Team Work : Interacts with colleagues in an effective manner. Respects others
and works well within the team.
Willingness to learn : Understands technical and professional aspects of work
and updates knowledge continuously.
1-How did you know about our
company?
Through Jobs Abu Dhabi website.
2 how many languages do you
speak?
I speak two languages, Arabic and
English.
3- How do you feel when communicating
with other people?
I feel confident while I'm talking with
other people and I like to interact with other people.
4- Do you have any computer
skills?
Yes, I'm good at typing. Not to
mention, I'm really good at Microsoft Office.
5- Do you have any work experiences?
I work for saaed for traffic system for two years
6- Do you prefer working with
a team or by yourself?
Both. Sometimes it's better to work
with team to help each other and to learn from each other.
7- What are you weaknesses?
I don't like routine!
8- Why do you think you should
be getting this job?
Because my previous job had a similar
role to this position. Plus, I think this environment will help me to improve
my skills.
9- Do you have any questions?
5.A CV
Mohammed Mansoor Alnahdi
Nationality:
UAE
Address: Abu Dhabi
Mobile N: 055/5119951
Education:
2015 present school ADMC / HCT
Degree: 1- Bachelors / Media
2- Degree expected hour 2021.
Experience: Saaed for traffic systems, Traffic
expet.
Skills: Driving and customers service
Language: Arabic and English
Interests and hobbies: Reading, swimming,
horseback riding and playing football.
Referees: 1- Saqer Alkatheeri, policeman, Abu
Dhabi (Bani yas) 050/2335477
2- Abdurrahman Ilyas, Safety
officer, Abu Dhabi (Khalifa city) 050/3218889
Tuesday, February 9, 2016
Exercise 3.2
Author: Suren
Ramasubbu
Title:
Influnce of socal media on teengers
Main points:The lack or difficulty in self-regulation
Cyberbullying
Facebook depression
Social network -induced obesity
Exercise 3.1
Speaker:
Sherry Turkle
Title:
Connected, but alone?
Main ideas:
1- Alone, together 2-Addiction and depression 3- Eye contact 4- Isolation
Saturday, January 30, 2016
Exercise 2.5
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Greeting
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Good evening
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Introduction
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My name
is Mohammed Mansoor Omar
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Intention
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Today, I
will talking about the high school training ground.
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Hook
/ attention
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What do
you know about the mentioned subject .
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Start of
summary
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There
are two main idea and four sub-points.
Main idea:
1- Men have grown up with no fathers.
2- The
life in the high school.
Sub-points:
who? He name is Malcolm London
When?
Immediately 2013
How? He
told the audience poetry for children.
Where?
Near the audience in theater.
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Closing
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In conclusion, this is a beautiful way to teach you the meaning of the
challenge stuck in your mind.
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Remember
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I wish all
the best remember these main points
Thank
you for listening.
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