5.E- Job add description

It is confidential company in Alain.They want employees in customer service. Also, they want to be a customer focused. Then, they prefer to work as a team player and sharing with team and team leader. Although, they want to prepare reports like daily productivity and to now speak Arabic and English. Next, answering customer queries and to have 1-2 years' work experience. Finally, the salary it will be from twelve to sixteen thousand each month.  

5D

25	How do you handle criticism?	You should not get mad.
24	What about last company?	It was a good experience.
23	Do you have any questions for me?	Do you have a shifts or regular?
22	Why you think you will be successful at this job?	I'm a competitive person.
21	How do you see yourself after five years from now?	I think I will be an important role in this company.
20	What do you look for in a manager of bus?	Someone that I could learn new staff from.
19	Will you put the interests of the organization?	yes
18	What motivates you to do your best while working?	Serve my country and family.
17	Money or work?	both
16	How you compensate for lack of experience this is the question?	I'm hard worker.
15	What irritates you about coworkers every workplace?	I don’t like to see anyone lazy and arrogant.
14	Follow or leaders?	Follow ,
13	Are you a team player?	Yes.
12	How long would you work for us?	Five to ten years.
11	What do coworkers say about me?	It depends on coworkers.
10	Why should have been unemployed for us?	I have family issue, I had accident.
9	Why should we hire you?	I like challenge.
8	What are your strengths?	I'm a team worker.
7	Why did you leave your last job?	I want to change obtain many experience.
6	What are your weakness?	I don’t like routine.
5	Tell me about yourself?	My name Mohammed mansoor, I'm 24 years old live in Abu Dhabi and media student.
4	Tell me about your dream job?	Somewhere can improve myself and something can help and provide for my family.
3	Describe your management style?	Respect coworkers.
2	What is your philosophy towards work?	Working is a way of living.
1	Do you consider yourself successful?	Yes, I'm successful person because so far I have achieve some of my goals.

                       Question                                                                  How to Answer

5.C J+J

John	Jane	Suggestions on how to improve.
He come late and he couldn’t find the place.	She didn’t research a company.	Show up on time.
He didn’t maintain a positive attitude.	She didn’t research the position she applied.	Research the company.
He didn’t appear in a professional way.	She didn’t bring real example of her past work.	Have questions about the position.
He didn’t sit strait.	She didn’t maintain eye contact.	Know your resume.
He requested en official vacation during the interview.	She didn’t know what is in her resume.	Be honest.
He didn’t bring a copy of his resume.		Be patient and send a thank you note.

5.B Job add

Customer Service

Confidential Company                                                                                                                           

MAIN RESPONSIBILITIES / ACCOUNTABILITIE: 

What can you expect on a daily basis? 

You will be reporting the client in Al Ain Team leader but as a customer service representative 

You will be customer focused 

• Answering customer queries (using telephone, email and chat), providing accurate information to the end customers using a central database of information 

• Handle customers’ cases in accordance with the case management processes defined 

• The service provided is to the standard our customers would expect as defined within the Service Level agreements 

• Ensure you adhere to the schedule of work agreed to ensure our customers are not disappointed 

Show a Willingness to learn 

• Show willingness to learn and commitment to your future, including working through areas of improvement that may result in improved service delivered to customers 

• Seek to be the most informed agent in the call center by ensuring you are compliantly with any client / process / product updates. 

. 

Be a Team Player 

• Share the day's performance with the Team leader sharing best practice and seeking feedback to ensure high customer satisfaction rating as per the feedback taken by various agencies/ authorities. 

• Address any problems/ grievances with the Team Leader that may have a bearing on productivity or efficiency. 

Occasionally as developing you we may also ask you to 

• Mentor the team members by floor walking 

• Prepare reports like daily productivity, leave report, etc 

• Adherence to norms specified by COPC certification and ISO 27001 specifications (as applicable to the process). 

• Provide inputs through forums to improve work procedures that can enhance overall team performance 

• Be a part of fun committee to organize events and fun activities for the team 

Ensure compliance to all Serco’s policy and procedures 

QUALIFICATION (Education): 

Graduate from a recognized Institute or University in any discipline OR Diploma Holder 

High School graduates 

DESIRED YEARS OF EXPERIENCE: 

1-2 years work experience (Preferred customer services experience wherever applicable) 

SKILLS / ABILITIES 

English/Arabic Language - Verbal & Written 

Must not have lisp, nasal voice, hoarseness or gruffness in the voice or regional accent 

Probing Skills 

Asking close and open ended questions 

Basic computer skills 

Appropriate typing speed: (Arabic ~15 wpm, English ~25 wpm 

Telephone Etiquette 

Basic Do’s and Don’ts of telephonic conversation 

Quality & Improvement Focus 

COMPETENCIES CRITICAL FOR THE ROLE (BEHAVIORAL): 

Customer Focus : Concerned to provide a prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. 

Resilience : Maintains effective work behavior in the face of pressure and setbacks. Successfully adapts to changing demands and conditions. 

Communication : Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication. 

Team Work : Interacts with colleagues in an effective manner. Respects others and works well within the team. 

Willingness to learn : Understands technical and professional aspects of work and updates knowledge continuously.

1-How did you know about our company?                                                                                      

Through Jobs Abu Dhabi website.                                                                                                 

2 how many languages do you speak?                                                                                            

I speak two languages, Arabic and English.                                                                                   

                                                                                  

3- How do you feel when communicating with other people?                                                      

I feel confident while I'm talking with other people and I like to interact with other people.      

4- Do you have any computer skills?                                                                                            

Yes, I'm good at typing. Not to mention, I'm really good at Microsoft Office.                            

                            

5- Do you have any work experiences?                                                                                        

                I work for saaed for traffic system for two years

6- Do you prefer working with a team or by yourself?                                                                  

Both. Sometimes it's better to work with team to help each other and to learn from each other.

7- What are you weaknesses?                                                                                                        

I don't like routine!                                                                                                                        

                                                                                                                     

8- Why do you think you should be getting this job?                                                                    

Because my previous job had a similar role to this position. Plus, I think this environment will help me to improve my skills.                                                                                                                 

9- Do you have any questions?                                                                                                       

5.A CV

Mohammed Mansoor Alnahdi

                                   Nationality: UAE                                        Address: Abu Dhabi

                            Mobile N: 055/5119951 

                       

Education:                                                                                                                             

2015 present school ADMC / HCT                                                                                      

Degree: 1- Bachelors / Media                                                                                              

                                    2- Degree expected hour 2021.

Experience: Saaed for traffic systems, Traffic expet.                                                           

Skills: Driving and customers service                                                                                   

Language: Arabic and English                                                                                               

Interests and hobbies: Reading, swimming, horseback riding and playing football.             

Referees: 1- Saqer Alkatheeri, policeman, Abu Dhabi (Bani yas) 050/2335477                   

                 

                                  2- Abdurrahman Ilyas, Safety officer, Abu Dhabi (Khalifa city) 050/3218889